A month ago my car (2011 Honda Pilot) was hit while I was volunteering at a local charity event in the “parking area.” It was not an official parking lot, no lights, no cameras. I didn’t get back to my car until well after 10 pm, so I didn’t notice anything until the next day.
The next day I noticed the faint smell of radiator fluid, so I looked and saw some damage to the front and side of my car. I filed a claim online, uploaded the pics and wrote the brief statement that I wasn’t there, blah, blah (this was a Saturday). The system came back saying my car was most likely totaled and a rental had been reserved for me.
I briefly spoke to a claim rep on Tuesday, then nothing. The following Tuesday I rcvd a call from an adjuster – he had just been assigned to the case and I should have it towed to a body shop. A week later (due to the 4th of July), body shop calls me and says we found additional damage do you want us to turn it in too and I replied “only if you think it was caused at the same time.”
The adjuster gets everything, approves repairs, body shop orders parts.
Then I get an email a few days later from the claim rep saying an investigator has been assigned to the case. I spoke with her that day, sent her proof I was at the event, explained that I have had 3 spinal fusions (plus many other medical issues), legally disabled, can’t crawl around my car looking for damage and I thought an adjuster would come out to look at/for damage.
The last thing I got from them was they were going to have an independent adjuster take a look at the car, which I said I wanted to be present for – that was over a week ago and they are not responding to any form of communication (neither is my agent).
It has been over a month, my car rental is up and I have no idea what to do.
I really could use help, guidance and advice.